Our customers’ wishes and requirements are top priority when we process orders. Every department at Stigterstaal makes a unique contribution to prompt and correct order handling.
Sales
Our Sales staff have mastered the art of listening. What materials do customers need, and to what specifications? Where does the order need to be delivered and when – tomorrow or in three months’ time? And how does it need to be delivered?
These are all important questions for our customers. No wonder, then, that our expert Sales staff, supported by a dependable back office, invest in long-term relationships with our customers. They take the time to answer your questions and find out what you want, either by e-mail or on the phone. But they much prefer to meet with you in person at our offices or your workplace.
Our state-of-the-art stock system is a huge advantage in our communication with customers because we can check immediately whether we have the materials they need in stock.
Sales Support & Logistics
Supply chain management is firmly embedded at Stigterstaal. The employees in our Sales Support & Logistics Department keep close track of your order. We ensure that you can check your order status at any time. And we send you a pre-announcement listing all the specifications one or two days before your order is delivered. That way you know where you stand, can avoid unpleasant surprises, and process your own tightly scheduled orders.
The Sales Support & Logistics Department arranges all transport, both inside and outside the Netherlands, in accordance with Incoterms 2010. We can also arrange SA 2½ grade shot-blasting and painting, with an IMO PSPC report on request.
QA/QC & Certificates
Our intake inspection is very meticulous. Our QA/ QC & Certificates Department conducts thorough inspections of incoming materials. The team is responsible for processing certificates, setting up and supervising additional tests, and, where necessary, arranging recertification by another classification society. The department also keeps close track of our ISO-9001 quality system, issued by SGS, the world’s leading inspection, verification, testing and certification company.
Certificates are sent on the day that the materials leave our warehouse, or in advance at your request. After consultation, certificates can also be retrieved from the cloud using Sharepoint.
Warehouse/covered storage
We manage our warehouses in accordance with the data in our system. Each hall has an experienced loading master who knows precisely what we have in stock. He is responsible for selecting the right materials, applying the required grade markings where necessary, checking the charge numbers and properly loading the materials as ordered. Both incoming and outgoing deliveries are also subject to a quality inspection in the warehouse.